Setting the Ground Rules
Course Refund Policy
We want you to feel comfortable and satisfied with your course purchase. If for any reason you're not, you may request a refund within 7 days of purchase.
While this refund policy is to allow users to feel comfortable with their purchase, we must also protect the course creators from fraud and abuse.
Refund requests will be denied in cases where over 30% of the course has already been accessed, consumed, or downloaded by a user prior to requesting a refund.
Note that all sales are final for bundle packages, including the Deep Learning Comprehensive Curriculum bundle. Additionally, all sales are final for Early Access purchases, as well as purchases made to gain early access to any contents.
Refund requests sent after the 7 day return window will not be processed.
We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse or fraud, including but not limited to the following situations:
- Over 30% of the course has already been accessed, consumed, or downloaded by a user prior to requesting a refund.
- The purchase was made to receive early access to contents.
- Multiple refunds have been requested by a user for the same course.
- Excessive refunds have been requested by a user.
Upon refund request approval, users will be refunded the amount originally paid, subtracting payment processing and transaction fees (7% of total amount paid). Refunds are returned via the original payment method.
Additionally, the user will be removed from the course and lose access to all course contents, including but not limited to video lessons, lecture notes, quizzes, code projects, demos, and Discord server access.
To request a refund, please send an email describing the reason for your refund request to email@example.com.
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